25jili Privacy Policy — Your Data, Protected

25jili takes the privacy of its players seriously. This isn't just a legal formality — it's a genuine commitment. We are aware that trust is the foundation of every relationship between a gaming platform and its players, and handling personal data responsibly is a core part of earning that trust.

This Privacy Policy applies to all personal data collected through the 25jili website at 25jili.best, through the mobile-optimised platform, and through any communication you have with our support team. By registering an account or using the 25jili platform, you acknowledge that you have read and understood this Policy.

25jili is the data controller responsible for the personal information processed through the platform. As data controller, we determine the purposes and means of processing your personal data, and we are accountable for its lawful and fair handling.

Our designated Data Protection Officer (DPO) can be reached at: support@25jili.best. The DPO is responsible for overseeing compliance with the Philippine Data Privacy Act and for handling all data subject requests from our players.

25jili collects personal data through several channels. The full breakdown is presented in the data table above this section. In summary, we collect:

• Registration data: name, email, mobile number, date of birth — needed to create and secure your account
• KYC / identity documents: government-issued IDs, proof of address — required by Philippine regulatory obligations
• Financial data: GCash number, bank details, transaction history — needed to process deposits and withdrawals
• Gaming data: bet history, wagering records, session activity — part of operating the platform and meeting licensing requirements
• Technical data: IP address, device information, cookies — used for security, fraud detection, and platform improvement
• Communications: support chat transcripts and emails — for service quality and dispute resolution

Every piece of data 25jili collects is used for a specific, documented purpose. We don't collect data speculatively. Here is how we use your information:

• Account management: Creating, securing, and maintaining your 25jili account; sending account-related notifications such as login alerts and withdrawal confirmations
• Payment processing: Verifying and executing deposits and withdrawals through your chosen Philippine payment method (GCash, Maya, BDO, etc.)
• Identity verification: Completing KYC checks as required by anti-money laundering regulations and Philippine gaming licensing requirements
• Platform operation: Running games, settling bets, managing tournaments, and ensuring the platform functions correctly for all 25jili players
• Responsible gaming: Monitoring gaming patterns to identify potential problem gambling behaviour and providing timely intervention tools or support resources
• Fraud prevention and security: Detecting and preventing fraudulent activity, collusion, account sharing, and other violations of the 25jili Terms and Conditions
• Customer support: Responding to queries, resolving disputes, and improving the quality of our support service
• Legal compliance: Meeting obligations under the Data Privacy Act, anti-money laundering laws, tax regulations, and any lawful requests from Philippine regulatory or law enforcement authorities
• Marketing (with consent only): Sending promotional offers, bonus announcements, and platform updates — only to players who have explicitly opted in

25jili uses cookies and similar tracking technologies to operate the platform effectively and securely. Cookies are small data files stored on your device that help us remember your session, maintain security, and understand how players use the platform.

We use the following types of cookies:

• Essential cookies: Required for the platform to function — these include session tokens that keep you logged in and security cookies that prevent cross-site request forgery. These cannot be disabled without breaking the platform.
• Functional cookies: Remember your preferences such as language settings and game lobby filters, so you don't have to reset them every session.
• Analytics cookies: Help us understand aggregate usage patterns — which games are popular, where players experience technical issues, and how overall platform performance compares over time. This data is anonymised.
• Security cookies: Help detect unusual login patterns and suspicious activity to protect your account.

25jili does not use third-party advertising cookies or allow advertising networks to track your activity on the platform. You can manage your cookie preferences through your browser settings, but please note that disabling essential cookies will prevent you from logging in to your 25jili account.

25jili does not sell, rent, or trade your personal information. We share data only in the following specific, limited circumstances:

• Payment processors: Your financial details are shared with licensed payment service providers (e.g., GCash, Maya, banking partners) solely for the purpose of processing your deposits and withdrawals. All payment partners are bound by strict confidentiality agreements and their own regulatory obligations.
• KYC verification providers: Identity documents may be processed by our licensed KYC verification partner to confirm your identity and age. These providers operate under data processing agreements and are not permitted to use your data for any other purpose.
• Platform infrastructure providers: Cloud hosting, server management, and cybersecurity service providers may have access to platform data as part of their technical services. All are bound by confidentiality obligations.
• Regulatory authorities: 25jili will disclose personal data to the appropriate Philippine government authorities — including the National Privacy Commission, AMLC, or law enforcement — when legally required to do so. We do not disclose more than is legally required.
• Business transfers: In the unlikely event of a merger, acquisition, or restructuring of 25jili, player data may be transferred to the successor entity. Players will be notified if this occurs and the same privacy protections will apply.

25jili implements multiple layers of technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction:

• SSL/TLS encryption: All data transmitted between your device and the 25jili servers is encrypted using industry-standard Transport Layer Security protocols
• Encrypted data storage: Sensitive data including KYC documents and financial records are stored in encrypted form at rest
• Access controls: Only authorised 25jili staff with a legitimate need to access specific data categories can do so, and all access is logged
• Two-factor authentication: Available for all player accounts on 25jili — we strongly recommend enabling this to add a second layer of protection
• Regular security audits: 25jili conducts periodic security reviews and vulnerability assessments of the platform
• Staff training: All 25jili staff who handle personal data receive privacy and security training

25jili retains personal data only for as long as it is necessary for the purposes it was collected, or as required by Philippine law. The following general retention periods apply:

• Account data: Retained for the lifetime of your account, plus five (5) years after account closure — as required by anti-money laundering regulations
• KYC documents: Retained for five (5) years after the business relationship ends, in compliance with the Anti-Money Laundering Act of the Philippines
• Transaction records: Retained for five (5) years — required for AML compliance and potential tax authority requests
• Gaming history: Retained for three (3) years for dispute resolution purposes
• Support communications: Retained for two (2) years after the matter is closed
• Marketing opt-in records: Retained until you withdraw consent, plus one (1) year as evidence of the consent

When data reaches the end of its retention period and no legal obligation requires further retention, 25jili will securely delete or anonymise it.

25jili is strictly an adult gaming platform. The minimum age requirement is 21 years old, in line with Philippine gaming regulations. We do not knowingly collect personal data from anyone under 21.

If we discover that a player under 21 has created an account, we will immediately suspend the account, void any transactions, and securely delete the personal data collected. If you believe a minor has accessed the 25jili platform, please contact us immediately at support@25jili.best.

The 25jili platform is operated primarily from servers in the Asia-Pacific region. In some cases, personal data may be processed by service providers located outside the Philippines — for example, cloud infrastructure partners or international payment processors.

When 25jili transfers personal data outside the Philippines, we ensure that appropriate safeguards are in place, including contractual clauses that require the receiving party to protect the data to at least the same standard as the Philippine Data Privacy Act requires. We do not transfer data to jurisdictions that do not provide adequate privacy protections without these contractual safeguards.

25jili will only send you promotional emails, SMS messages, or in-platform notifications about bonuses, new games, and special offers if you have explicitly opted in to receive them during registration or through your account settings.

You can withdraw your marketing consent at any time by:

• Clicking the "Unsubscribe" link in any marketing email from 25jili
• Updating your communication preferences in your 25jili account settings
• Emailing support@25jili.best with the subject "Unsubscribe — Marketing"

Withdrawing marketing consent will not affect your ability to use your 25jili account or receive essential transactional communications (such as withdrawal confirmations and account security alerts).

As a Filipino player at 25jili, you have the data rights described in detail in the "Your Data Rights" section above. To exercise any of these rights:

• Email us at support@25jili.best with the subject line "Data Privacy Request"
• Include your registered email address or mobile number so we can verify your identity
• State clearly which right you wish to exercise and, where relevant, provide specifics of your request

25jili will respond within 15 business days. We will not charge a fee for processing reasonable data rights requests. If a request is manifestly unfounded, repetitive, or excessive, we may charge a reasonable fee or decline the request — and we will explain why.

Despite our security measures, no system is entirely immune to all risks. In the event of a personal data breach that is likely to adversely affect your rights and freedoms, 25jili will:

• Notify the National Privacy Commission within 72 hours of becoming aware of the breach, as required by the Data Privacy Act
• Directly notify affected players as soon as practicable, describing what happened, what data was involved, and what steps we are taking
• Take immediate remedial action to contain the breach and prevent further compromise
• Conduct a full post-incident review and implement improvements to prevent recurrence

If you believe your 25jili account has been compromised, contact support@25jili.best immediately. We recommend also changing your password and enabling two-factor authentication.

25jili may update this Privacy Policy from time to time to reflect changes in our data practices, regulatory requirements, or platform features. The "Last updated" date at the top of this page will always show when the most recent revision was made.

For material changes that significantly affect how we process your personal data, 25jili will notify registered players by email or through a prominent notice on the platform, giving you the opportunity to review the changes before they take effect. Your continued use of the 25jili platform after the effective date of any update constitutes acceptance of the revised Policy.

For any privacy-related questions, data subject requests, or concerns about how 25jili handles your personal information:

• Email: support@25jili.best
• Subject line for data requests: "Data Privacy Request — [Request Type]"
• Live chat: Available 24/7 through the 25jili platform
• Response time: Within 15 business days for data requests; within 24 hours for general support queries

If you are not satisfied with how 25jili has handled your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (privacy.gov.ph).